Thank you for choosing Syrasage. We aim to provide accurate Feng Shui services, high-quality spiritual products, and a supportive experience for every customer.
Due to the nature of our offerings—many of which are personalized or custom-made—our return and refund conditions vary by product category. Please read the terms below carefully before placing your order.

1. Feng Shui Calculation & Consultation Services

Our Feng Shui calculation, compatibility analysis, and other digital reading services are non-refundable once the analysis has been delivered.

Non-Refundable Conditions

• The report or result has already been generated or sent.
• The customer provided incorrect or incomplete information.
• Dissatisfaction based on interpretation or outcome (as results are subjective and symbolic).

Refund Exceptions

A partial or full refund may be considered only if:

• The service was not delivered according to the agreed timeframe.
• There were technical issues preventing delivery (e.g., duplicate payments, system errors).

Customers must contact us within 24 hours after purchase for review.

2. Membership & Subscription Services

Subscription plans grant access to exclusive readings, content, and premium features.

Refund Policy

• Membership fees are non-refundable once the subscription has been activated.
• If there was a system billing error, a refund may be granted within 24 hours of purchase.

3. Ritual, Blessing & Spiritual Ceremony Services

These include any remote or on-site rituals, blessings, energy work, fortune enhancement, or spiritual ceremonies.

Non-Refundable

• Ritual services are fully customized and require advance preparation; therefore, payments are non-refundable once the order is processed.
• No refunds will be issued after a ritual has been scheduled or performed.

Rescheduling

• Customers may request a change of date at least 48 hours in advance.

4. Physical Products (Non-Custom Items)

These include books, accessories, crystals, spiritual objects, and general merchandise.

Eligibility for Return

• Items may be returned within 14 days of delivery.
• Items must be unused, unopened, and in original packaging.
• Customer is responsible for return shipping costs unless the product was defective or incorrect.

Non-Refundable

• Opened, used, damaged, or incomplete items.
• Items without original packaging.

Refund Timeline

Refunds will be issued within 5–10 working days after receiving and inspecting the returned item.

5. Custom-Made Items (e.g., Talismans, Personalized Charms, Custom Feng Shui Products)

Custom items are created specifically for the customer according to their birth details, intentions, or requirements.

Non-Refundable & Non-Returnable

• All custom-made or personalized products are non-refundable.
• This includes talismans, customized charms, personalized energy items, or any product created based on the customer’s details.

Defective or Incorrect Items

• If you receive a damaged or incorrect custom item, contact us within 24 hours of delivery.
• A replacement will be provided free of charge.

6. Order Cancellation

Before Processing

• Orders may be cancelled within 1 hour of purchase if the service or product has not yet been processed.

After Processing

• Once preparation or customization begins, the order can no longer be cancelled.

7. How to Request a Refund or Return

To request assistance, please contact our support team with:

• Your order number
• Email used for purchase
• Detailed description of the issue
• Photos or screenshots (if applicable)

Email: lucky@syrasage.com
WhatsApp:  (+1) 6033249784

Our team will respond within 24–48 hours.

8. Fraud & Abuse Prevention

We reserve the right to refuse refunds in cases of:

• Abuse of refund policies
• Repeated disputes without valid cause
• Suspicious or fraudulent activity